Privacy policy

Preamble

This Privacy Policy is intended for use by you in your capacity as a user of the website https://de.bergamotte.com/ (hereinafter "the website") and serves to inform you as to how your personal data may be collected and processed by VERY BLOOM (BERGAMOTTE).
Respect for your privacy and personal data is our top priority, and we undertake to process your data in strict accordance with the Data Protection Act of 6 January 1978 (hereafter referred to as "the IEL Law"), as amended, and the EU’s General Data Protection Regulation of 27 April 2016 (hereinafter referred to as "GDPR").
We hereby undertake to observe the following two principles at all times:
  • You retain control over your personal data;
  • Your data will be treated transparently, confidentially and securely.

Article 1. Identity and contact details of the party responsible

The party responsible for the processing of your data is VERY BLOOM, a simplified joint stock company (SIREN 73420506) located Poelweg 12, 1424PB De Kwakel, the Netherlands.
Further information and contact details:
Legal notice: In accordance with the Data Protection Act, the party responsible for the processing of data is the party who decides on the means and purposes of the processing. If two or more parties determine the purpose and means of the processing together, they are jointly responsible (or co-responsible). The processor is the individual that processes personal data on behalf of the party responsible and acts under the supervision and instructions of said party.
VERY BLOOM is a simplified joint stock company, registered in the Dutch Commercial Register under no. 73420506 and located Poelweg 12, 1424PB De Kwakel, the Netherlands.
Should you have any questions about the processing and use of your personal data, please contact us using one of the following methods:
  • By means of the contact form available on our website here: link
  • By e-mail: hallo@bergamotte.com
  • By post: VERY BLOOM (BERGAMOTTE) 12 Rue des Pyramides - 75001 PARIS. France.
  • By telephone: +49 32 212292 462 (at the standard rates) from Monday to Friday, 10:00–18:00.

Article 2. Data collection

All data relating to you is collected either directly from you (information you provide in the contact form on the website when registering or ordering products) or indirectly during your visit to our website (connection and navigation data).
Your data is only ever collected and processed in order to manage your registration on the website, ensure the delivery of your products, provide you with all features and services offered, suggest commercial offers, improve our services and ensure effective commercial follow-up.
Details on the collection and processing of your data can be found in this Privacy Policy.
We undertake, where necessary, to obtain your consent and/or allow you to object to the use of your data for specific purposes, such as sending you commercial brochures or placing cookies from third parties on your device to measure the number of visitors to our website and to suggest commercial offers and perform targeted advertising tailored to your interests.

Article 3. Legal bases of the data processing

The following types of data processing are relevant to you:
The management and provision of user accounts, contracts, orders, deliveries and invoices.
Legal basis:
Article 6 (1)(b) GDPR: Performance of a contract – The processing is necessary for the performance of a contract or pre-contractual measures.
Responding to your requests about our products, Terms of Delivery or Customer Relationship Management.
Legal basis:
Article 6 (1)(a) GDPR: Your consent.
Your offers for the use of our services
Legal basis:
Article 6 (1)(f) GDPR: Our legitimate interest in presenting our services to you.
Article 6 (1)(a) GDPR: Your consent to receive commercial offers from us.
Management and responding to your requests to exercise "data processing and freedom" rights.
Legal basis:
Article 6 (1)(c) GDPR: Legal obligation (GDPR and Law on Information Technology and Freedoms (Loi Informatique & Libertés))
Ensuring the proper functioning and continuous improvement of our website and its functions.
Legal basis:
Article 6 (1)(f) GDPR: Our legitimate interest in ensuring the best possible functioning and quality of our website, particularly with the help of statistics on visits to this website.
Article 6 (1)(a) GDPR: Your consent, as required.
Personalising our online communication and advertising
Legal basis:
Article 6 (1)(a) GDPR: Your consent.
Combatting fraud:
The personal data collected on the website is processed by our payment service provider in order to secure payments and deliveries to ensure an optimal service quality. Our payment service provider determines the risk of fraud associated with each order. Bergamotte may then need to take security measures, such as requesting additional receipts. If the result of the analysis does not ensure the security of the contract, these measures have the effect of suspending or even cancelling the performance of the contract.
Article 6 (1)(c) GDPR: Legal obligation.
Article 6 (1)(b) GDPR: Contractual: The processing is necessary for the performance of a contract or pre-contractual measures.

Article 4. Processed data

We shall inform you at the time(s) the data is collected whether the disclosure of personal data is obligatory or voluntary.
To see details about the personal data we have stored on you, click here: Details.
Managing and tracking your account, contracts, orders, deliveries and invoices.
  • Surname, first name, e-mail address, phone number
  • Address
  • Anonymised bank details
Responding to your requests for information about our products, Terms of Delivery and Customer Relationship Management.
  • Surname, first name, e-mail address, phone number
Commercial offers and offers to our services
  • E-mail address
  • Surname, first name, e-mail address, phone number
Processing your requests to exercise the "Informatique et Libertés" law
  • Surname, first name, mobile phone number, e-mail address
  • Copy of your ID, if required
Ensuring the proper functioning and continuous improvement of our website and its functions.
See the explanation of cookies here: link
Combatting fraud
  • Surname, first name
  • Type of credit card used for payment
  • Credit card expiration date
  • IP address used during the payment process

Article 5. Recipients of your data

Parties that may, within their respective spheres of competence and for the purposes set out in Article 3 of this Privacy Policy, have access to your data are as follows:
  • Authorised members of staff in various departments at VERY BLOOM (BERGAMOTTE) (administration, accounting, marketing, sales, logistics and IT);
  • Companies entrusted with managing the website;
  • Companies responsible for the transport and delivery of products;
  • Authorised personnel of our subcontractors (if such subcontractors exist);
  • If applicable, courts, mediators, accountants, lawyers, bailiffs, debt collection agencies, police (in case of theft or seizure) and rescue services;
  • Third parties who place cookies on your devices (computers, tablets, mobile phones, etc.) with your consent.
Your data is not shared, exchanged, sold or rented to anyone other than the persons listed above.
  • AMAZON WEB SERVICES, INC.
  • MAILGUN TECHNOLOGIES, INC.
  • THE ROCKET SCIENCE GROUP LLC (MAILCHIMP)
  • ZENDESK, INC.
  • DROPBOX, INC.
  • POSTNL
  • ELASTICSEARCH, INC.

Article 6. Data retention period

We only store your data for the period required for the purposes described in Article 3 of this Privacy Policy. Our deletion policy is summarised in the following table.
Managing and tracking your account, contracts, orders, deliveries and invoices.
  • 3 years after the end of the business relationship.
Responding to your requests for information about our products, Terms of Delivery and Customer Relationship Management.
  • 3 years after the end of the business relationship if you are a customer. If you are not a customer, from your last contact.
Commercial offers and offers to our services
  • 3 years after the end of the business relationship if you are a customer. If you are not a customer, from your last contact.
Processing your requests to exercise the "Informatique et Libertés" law
  • 1 year if exercising the right of access or rectification.
  • 3 years if exercising the right to object.
Ensuring the proper functioning and continuous improvement of our website and its functions.
  • 13 months. Upon expiry of this time period, the raw visit data associated with an identifier is either deleted or anonymised.
Personalising our online communication and advertising
  • 3 years after the end of the business relationship if you are a customer. If you are not a customer, from your last contact.
Combatting fraud
  • 3 years after the end of the business relationship.

Article 7. Your rights

In accordance with France’s Data Protection Act and the GDPR, you have the following rights:
  • Right of access by the data subject (Article 15 GDPR), to rectification (Article 16 GDPR), to updating and to the completeness of your data (more details).
  • Right to block or erase your personal data (Article 17 GDPR) if it is incorrect, incomplete, ambiguous or obsolete or its collection, use, communication or storage is prohibited (more details).
  • Right to restrict the processing of your data (Article 18 GDPR).
  • Right to restrict the processing of your data (Article 18 GDPR).
  • Right to object to the processing of your data (Article 21 GDPR) (more details).
  • Right to the portability of the data provided by you if your data is automatically processed on the basis of your consent or a contract (Article 20 GDPR).
  • Right to determine the fate of your data after your death and to decide whether or not to disclose your data to a third party designated by you (more details).
In the event of death without having obtained instructions from you, we undertake to destroy your data unless its storage is necessary for evidentiary purposes or to fulfil a legal obligation.
You can exercise your rights by sending an e-mail to hallo@bergamotte.com or sending a letter to the following address: VERY BLOOM (BERGAMOTTE) - 12 Rue des Pyramides - 75001 Paris. France.

Article 8. Login data and cookies

On our website, we collect connection data (date, time, IP address, phone log, pages accessed) and cookies (small files stored on your computer) in order to identify you, store your visits (especially with regard to the pages visited) and measure the use of our website.
You can permit, reject or customise the storage of cookies.
https://de.bergamotte.com/cookies

Article 9. Data transmission outside of the EU

Within the framework of its activities, VERY BLOOM (BERGAMOTTE) relies on submitting your data to subcontractors, suppliers and consignees outside the European Union.
You will be notified immediately if VERY BLOOM (BERGAMOTTE) transmits data outside of the EU. We will inform you about the measures taken to control this transfer and ensure that the confidentiality of your data is maintained.

Article 10. Security

VERY BLOOM (BERGAMOTTE) and its potential subcontractors shall undertake to take all technical and organisational measures to ensure the security of our processing of personal data and the confidentiality of your data in accordance with the Data Protection Act and the European Data Protection Regulation (GDPR).
In this context, VERY BLOOM (BERGAMOTTE), taking into account the nature of your data and the risks involved in us processing it, shall take the necessary precautions to ensure the security of the data and in particular to prevent it from being tampered with, damaged or accessed by unauthorised third parties (which may involve the physical protection of premises; authentication procedures for our customers with personal and secure access by means of confidential identifiers and passwords; connection logging; data encryption; etc.).